CargoConnect Global Logistics

Privacy Policy

Last updated: 19 March 2026

1. Introduction

CargoConnect Global Pty Ltd (ABN 47 631 285 109), trading as CargoConnect Global Logistics ("we", "us", "our"), is committed to protecting the privacy of personal information we collect, hold, use, and disclose in connection with our freight forwarding, customs brokerage, and logistics services. This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at cargoconnect.life, engaging our services, or otherwise providing us with personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. The types of information we may collect include:

  • Identity information: full name, date of birth, nationality, and government-issued identification numbers where required for customs clearance or regulatory compliance.
  • Contact details: business and personal email addresses, telephone numbers, postal addresses, and company name.
  • Shipment information: cargo descriptions, commercial invoices, packing lists, bills of lading, certificates of origin, and other trade documentation that may contain personal data of shippers, consignees, or notify parties.
  • Financial information: bank account details, credit card numbers (processed through our PCI-DSS compliant payment gateway), billing addresses, and ABN or tax file numbers where relevant to invoicing.
  • Technical data: IP address, browser type and version, operating system, referral source, pages visited, time spent on our website, and other analytical data collected through cookies and server logs.
  • Communication records: emails, telephone call recordings (where disclosed at the time of the call), live chat transcripts, and correspondence relating to quotes, bookings, and claims.

We collect personal information directly from you when you complete our online quote request form, correspond with us by telephone, email, or post, enter into a service agreement, or otherwise interact with our business. We may also collect information from third parties such as shipping lines, airlines, customs authorities, credit reporting agencies, and your nominated agents or representatives.

3. How We Use Your Information

We use personal information for the following purposes:

  • To provide freight forwarding, customs brokerage, warehousing, and related logistics services you have requested or enquired about.
  • To prepare and lodge customs declarations, import/export permits, and other regulatory filings with the Australian Border Force, Department of Agriculture, Fisheries and Forestry, and equivalent authorities in other jurisdictions.
  • To issue quotations, invoices, and process payments for our services.
  • To communicate with you regarding the status of your shipments, changes to schedules, and any issues affecting the transport of your cargo.
  • To maintain our internal business records, including financial accounts, audit trails, and compliance documentation.
  • To assess credit risk and conduct due diligence in accordance with Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) legislation.
  • To improve our website, services, and customer experience through analysis of usage patterns and feedback.
  • To send you marketing communications about our services, industry updates, and promotional offers where you have consented or where we are permitted to do so under applicable law. You may opt out of marketing communications at any time.
  • To comply with our legal obligations, respond to lawful requests from government agencies, and establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Under the Australian Privacy Principles, we collect and process personal information where it is reasonably necessary for our business functions. Where we deal with individuals located in the European Economic Area or the United Kingdom, we rely on the following legal bases under the General Data Protection Regulation (GDPR):

  • Contractual necessity: processing required to perform a contract with you or to take pre-contractual steps at your request, such as preparing freight quotations or arranging shipments.
  • Legitimate interests: processing necessary for our legitimate business interests, including fraud prevention, network and information security, and direct marketing to existing clients, provided these interests are not overridden by your rights.
  • Legal obligation: processing necessary to comply with customs, taxation, trade compliance, and other regulatory requirements.
  • Consent: where we rely on your consent for specific processing activities, such as sending marketing emails to prospective clients, you may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Data Sharing

We may share your personal information with the following categories of recipients:

  • Service partners: shipping lines, airlines, road and rail carriers, port terminal operators, and warehouse providers engaged to transport, handle, or store your cargo.
  • Licensed customs brokers and agents: where we engage sub-agents in the origin or destination country to complete customs formalities on your behalf.
  • Government and regulatory bodies: including the Australian Border Force, Department of Agriculture, foreign customs authorities, and other agencies as required by law.
  • Professional advisors: our accountants, auditors, lawyers, and insurers where reasonably necessary for the conduct of our business.
  • IT service providers: hosting providers, cloud storage platforms, email service providers, and customer relationship management systems that process data on our behalf under strict contractual obligations.
  • Credit reporting agencies: where necessary to assess creditworthiness for trade credit arrangements.

We do not sell, rent, or trade personal information to third parties for their independent marketing purposes. We require all third-party recipients to handle personal information in accordance with applicable privacy laws and our contractual requirements.

6. International Transfers

As an international freight forwarder, the nature of our business requires us to transfer personal information to entities located outside Australia. This includes shipping lines, airlines, customs authorities, and agents in countries where your cargo originates, transits, or is delivered. We take reasonable steps to ensure that overseas recipients of personal information comply with the Australian Privacy Principles or are subject to a substantially similar privacy regime. Where we transfer data to countries within the European Economic Area, we rely on adequacy decisions or Standard Contractual Clauses approved by the European Commission.

By engaging our services for international shipments, you acknowledge and consent to the transfer of your personal information to overseas recipients as reasonably necessary to facilitate the transport and clearance of your cargo.

7. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

  • Encryption of data in transit using TLS 1.2 or higher and encryption of sensitive data at rest.
  • Access controls restricting personal information to authorised personnel who require access for their job functions.
  • Regular security assessments, vulnerability scanning, and penetration testing of our IT systems.
  • Secure disposal of personal information that is no longer required, in accordance with our data retention schedule.
  • Staff training on privacy obligations, data handling procedures, and information security awareness.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations (including record-keeping requirements under customs, tax, and trade compliance legislation), and to establish, exercise, or defend legal claims. Shipping and customs records are generally retained for a minimum of five years in accordance with Australian customs regulations.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access: request access to the personal information we hold about you. We will respond to access requests within 30 days and may charge a reasonable fee for providing access where permitted.
  • Correction: request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
  • Complaint: lodge a complaint if you believe we have breached the Australian Privacy Principles. We will investigate and respond to complaints within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

If you are located in the European Economic Area or the United Kingdom, you may also have the right to request erasure of your personal data, restrict or object to certain processing, and request data portability, subject to applicable exemptions. To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand user behaviour. For detailed information about the cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or industry standards. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Where changes are material, we will take reasonable steps to notify you, such as by posting a prominent notice on our website or sending you a direct communication.

11. Contact Us

If you have any questions about this Privacy Policy, wish to make an access or correction request, or want to lodge a privacy complaint, please contact us:

If you are not satisfied with our handling of your complaint, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or by telephone on 1300 363 992.